U4Ria - Singapore Adult Sex Toys & Sexy Lingerie Shop
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 Delivery Policy -

Whilst every care is taken to ensure delivery is within your preferred delivery time slot, Ta-Q-Bin driver or freelance courier may encounter unforeseen circumstances, such as the unpredictability of traffic & weather, which may result in a delay or missed delivery. If you have selected for Ta-Q-Bin delivery timeslot at 5-8pm, and the Ta-Q-Bin driver still never deliver by 730pm, please kindly contact Ta-Q-Bin call centre at 1800 2255888(Office closes at 8pm daily) with the tracking number provided to you to check for the delivery status. If you have selected for Freelance courier service and the driver still never deliver on time, then please contact our Customer Service Manager at +(65)98515156 to check for the delivery status.


Local Delivery
Orders will be processed and dispatched within 12 hours.
For Singapore order, delivery will be within 1 to 3 working days.

A surcharge within S$10 to S$25 is imposed for an order below a certain purchase amount.
The local delivery details are tabulated in the table below:


Shipment
Type

Conditions

Singpost Standard Mail

Singpost Registered Mail

COD
(Your Preferred Train Station)

COD
(Our Preferred Train Stations)

COD
(Your Location)

Courier

Express
(Inclusive COD)

Delivery Preparation

Dispatch Within 12 Hours

At Least 3 Hours Notice

At Least 3 Hours Notice

At Least 4 Hours Notice

Delivery Duration

2 to 3 Working Days

Same Day Delivery
10 am to 11 pm

Same Day Delivery
Order Before 10 am

2 pm to 5 pm
5 pm to 8 pm

Same Day Delivery
Order Within 10 am to 5 pm

3 pm to 9 pm

Next Day Delivery
Order After 5 pm

9 am to 12 pm
2 pm to 5 pm
5 pm to 8 pm

Same Day Delivery
Within 4 Hours.
Applicable from 2 pm to 11 pm

Delivery

Location

1 Singapore Address

1 MRT Station: Your Choice

1 MRT Station:
City Hall
Somerset
Paya Lebar

1 Singapore Address

Free

Delivery

more than S$100 Purchase

more than S$50 Purchase

less than S$100 Purchase

more than S$300 Purchase

Delivery

Surcharge

S$10
(less than S$100 Purchase)

S$5
(less than S$50 Purchase)

Same Day Delivery

 
Order Before 10 am
S$10
(less than S$100 Purchase)

Next Day Delivery
Order After 5 pm

S$10
(less than S$100 Purchase)

Same Day Delivery
Order Within 2 pm to 5 pm

S$20
(less than S$100 Purchase)

Same Day Delivery
Order Within 2 pm to 5 pm

S$10
(more than S$100 Purchase)

S$15
(< S$300 Purchase)

S$25
(< S$100 Purchase)


Here are your delivery modes:

a) Singpost Standard Mail

You will receive your items from your address mailbox within 2 to 3 working days from date dispatched.

Please do not choose Normal Mail option, when your total order weighs more than 1 kg and measures not exceed 90 cm (length + width + thickness) with the greatest side no longer than 60 cm.

Free delivery to one address for purchase amount above or equal to S$100.
S$10 surcharge is imposed for purchase amount with less than S$100.

b) Singpost Registered Mail (With Tracking Number)
You will receive your items from your doorstep within 2 to 3 working days from date dispatched. But, if there is no one around to sign for the delivery package, Singpost will leave a notification card asking you to collect from the nearest post office or to call and arrange for another delivery date.

You may request to deliver your order items to your PO Box through Registered Mail.
 
Please do not choose Normal Mail option, when your total order weighs more than 1 kg and measures not exceed 90 cm (length + width + thickness) with the greatest side no longer than 60 cm.

Free delivery to one address for purchase amount above or equal to S$100.
S$10 surcharge is imposed for purchase amount with less than S$100.


c) COD
- Cash On Delivery
Same Day or Next Day Delivery COD to a specific address or MRT Station.

COD To A specific Address
Free delivery to one address for purchase amount above S$100.
S$10 surcharge is imposed for purchase amount less than S$100.
This service is provided by Ta-Q-Bin Collect in these available time slots: 9am-12pm; 2-5pm or 5-8pm.
We need at least 4 hours notice to arrange for a COD service to your specific address.  
  (Please take note that COD does not mean same day or immediate dispatch.)


Delivery Service To MRT Stations
Purchase amount of S$50 and above - Free delivery to only one of these MRT Stations:
  • City Hall
  • Paya Lebar
  • Somerset
S$5 surcharge is imposed for purchase amount with less than S$50.
Purchase amount of S$100 and above - Free delivery to other MRT Stations.

We need at least 3 hours notice to arrange for Same Day Delivery service to all MRT Stations.


d) Courier Service by Yamato Ta-Q-Bin

Same Day or Next Day Delivery (includes Sunday and Public Holiday) to all locations in Singapore.


Place Order before 9.30am
If you placed an order before 9.30am, the available delivery time slots for the same day are: 2 pm to 5 pm or 5 pm to 8 pm.

Free delivery to one address for purchase amount above or equal to S$100.
S$10 surcharge is imposed for purchase amount with less than S$100.

We need at least 4 hours notice to arrange for a Same Day Delivery service to your specific address.


Place Order after 9.30am.
If you place an order after 9.30 am, which is the cut-off time for booking courier for same day delivery, any same day delivery service will be by way of Special Express Courier Service below:

Otherwise, the delivery will be the next day, time slots will be: 9 am to 12pm / 2 pm to 5 pm / 5pm to 8 pm

Free delivery to one address for purchase amount above or equal to S$100.
S$10 surcharge is imposed for purchase amount with less than S$100.

Re-schedule, Missed delivery and Track you package: http://sg.ta-q-bin.com/

You will be given a tracking number when your package is dispatched through Ta-Q-Bin.  Please use the tracking number and contact them at 1800-2255 888(Office closes at 8pm daily), if you need to reschedule the delivery time; no one at home to receive, late delivery or missed delivery.


Whilst every care is taken to ensure delivery is within your preferred delivery time slot, Ta-Q-Bin driver or freelance courier may encounter unforeseen circumstances, such as the unpredictability of traffic & weather, which may result in a delay or missed delivery. If you have selected for Ta-Q-Bin delivery timeslot at 5-8pm, and the Ta-Q-Bin driver still never deliver by 730pm, please kindly contact Ta-Q-Bin call centre at 1800 2255888(Office closes at 8pm daily) with the tracking number provided to you to check for the delivery status. If you have selected for Freelance courier service and the driver still never deliver on time, then please contact our Customer Service Manager at +(65)98515156 to check for the delivery status.



e) Special Express Courier Service (Include COD Service)
You will receive your parcel within 4 hours, upon your confirmation of order on the same day. Express Courier service will start from 2 pm and end at 11 pm. You can call or email us with regards to your prefer delivery location and time.

As we have to pay a freelance courier for two-way trips (pick up and delivery), there will be an express courier surcharge payable:
S$20 surcharge is imposed when purchase amount is above S$300.
S$25 surcharge is imposed when purchase amount is less than S$300.
S$30 surcharge is imposed when purchase amount is less than S$100.
We need at least 4 hours notice to arrange for a Same Day Delivery service to your specific address.


Late Delivery Due To Unforeseen Circumstances
The courier guy will deliver your parcel within the selected time slot. However, there may be cases that the courier guy is late during delivery due to bad traffic or weather conditions. When that happens, please contact Ta-Q-Bin at 1800-2255 888 and provide them with the tracking number.

Kindly ensure your delivery details provided to us are correct, for example, postal code, block and unit numbers, full name of condominiums, date and preferred time slot.

A COD is fraud or failed may due to the followings:
  • Recipient is not present for more than half an hour upon delivery;
  • Recipient is not reachable when the courier contact him upon reaching the place;
  • Actual recipient was not around and parcel was rejected by a different recipient.
    Please do not hesitate to email us at enquiry@u4ria.com.sg or reach us at 63377463 / 98515156 if you have other specific requirements, for example:
    • To collect your items at one of our retail shops or nearby vicinity at our retail shops. Please quote your Invoice Number to us upon collection.
    • To receive your items at your lift lobby, void deck, hotel, office, MRT Station and etc. We can arrange to leave your parcel at your premises front desk or guard house if you do have such a requirement.
    • To receive your items on Saturday, Sunday or Public Holiday.
    • To receive your items on a specific date and time.
    • To arrange and pay by Cash On Delivery (COD). The purchase amount needs to be at least S$100 to cover the admin charges for the COD arrangement.
    • Prefer to receive your items within the same day upon order.
    • To gift wrap the parcel and include a gift card with Special Message.
    • To add special message or remark regarding your delivery.




      Malaysia Delivery
      We do not encourage Malaysian customers to choose Normal Standard Mail, as the delivery (6 to 9 working days) and clearance process are slower and may face some clearance issues.

      The charges (S$) for the 3 Courier services which provide Express delivery (all with tracking number provided) are as follows:


      Weight

      One Asia
      (2 to 3 days)
      (in S$)

      Speedpost
      (2 to 3 days)
      (in S$)

      PosLaju
      (3 to 7 days)
      (in S$)

      Below 1 kg

      $10 to $13

      $22 to $27

      $20 to $27

      1 kg to 3 kg

      $13 to 21

      $27 to $42

      $25 to $35

      3 kg to 5 kg

      $21 to $29

      $42 to $59

      $35 to $49

      Above 5 kg

      Please email us at enquiry@u4ria.com.sg or call us at

      +65 63377463 to quote you the rate.


      From our past records, near 90% of our Malaysian customers have received their ordered items smoothly by using Speedpost and One Asia.

      And our records also show that near to 100% of our Malaysian customers have received their parcels when they choose to deliver their package from Malaysia Post Office using PosLaju.


      We dispatch your order upon payment is made.
      You will receive your package within 2 to 3 days from your selected courier service.



      Overseas Delivery
      Orders will be processed and dispatched within 24hours.

      While we stock our products adequately for online sale, however, at times, some items may be out-of-stock just at the time of your purchase because of overwhelming response.  We will notify you by SMS, email or phone call to offer an alternative item of the same or higher value, should the item you purchased is no longer available.

      For Overseas Order, delivery will be within 6 to 11 working days (from date dispatched) for Normal Mail and within 2 to 4days working days (from date dispatched) for Express Shipping.

      For overseas customers, please email us the details of your delivery address to ascertain for any amount of freight charges and surcharges that may impose.

      Items will be delivered by international courier company for Express Shipping, eg. SpeedPost WorldWide, FedEx, DHL, Aramex etc.


      For Middle East countries, we recommend using Aramex International Express.

      For more information on the latest rates, please visit: www.speedpost.com.sg

      Countries


      Parcels

      Zone


      Zone

      A
      (2-3days)

      B
      (2-3days)

      C
      (2-4days)


      Weight
      (in Kg)

      A
      (in S$)

      B
      (in S$)

      C
      (in S$)

      Malaysia

      Indonesia

      Bangladesh


      Below 1

      $22 to $27

      $30 to $36

      $38 to $48


      Thailand

      Vietnam


      1 to3

      $27 to $42

      $36 to $59

      $48 to $88


      Philippines

      Cambodia


      3 to 5

      $42 to $59

      $59 to $79

      $88 to $123


      Brunei

      Myanmar








      India








      Sri Lanka








      Nepal







      Remark
      These rates are for Express Shipping and for addresses within the
      metropolitan / city areas. Please email us at enquiry@u4ria.com.sg to check shipping rates if you live outside the metro areas. There may be further freight charges if the dimensions of the item exceed standard parcel size.

      Kindly confirm with us your shipping rates before you finalise your purchase. Additional fuel surcharges, duties, taxes, etc., may be levied on you by your local authorities / freight agencies.


      We do deliver worldwide, for other countries shipping rates, please do not hesitate to reach us with email address
      enquiry@u4ria.com.sg or call Benson directly at +(65)63377463.

      Please take note that U4Ria will not hold responsible for orders delayed due to wrong address information provided.

      Customs And Taxes Information
      You may be subjected to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.

      It is your responsibility to know the laws of your country and community as they apply to adult products. We are not responsible nor will we issue credit for items seized by the customs of any country.


      From our past records, near 90% of our overseas customers (even for Muslim countries, for example, Malaysia and Indonesia) have received their ordered items smoothly. As all our parcels will declare as "Practical Joke" or "Novelty Item" or "Sporting Goods" to the customs.


      Popular and Small items like conventional and non-phallic shaped Vibrators, Vagina Masturbators, Enlargement Pumps, Cock Rings and other simple items have been 100% safely received by our overseas customers, but realistic shape Dildos or Vibrators may have a little risk of being detained by a few Muslim countries Customs; as checks are at random.

      However, for deliveries to Muslim countries, we will remove all original boxes and re-pack it.  As the original packaging is usually the source of concern to the customs in some countries as they have sexy images. To avoid  parcel being detained, re-packaging your purchase with simple boxes or wrapped in brown paper is necessary.

      By selecting the right courier service, declaring and re-phrasing with appealing product item description and re-packaging with simple boxes, 80% to 90% of our overseas customers will receive their order items smoothly.


      Discreet Packaging

      All items will be packed in unmarked, unlabelled and double-wrapped bags. If items will be received by someone else other than yourself (eg. a domestic helper), we will ensure bag will be properly sealed.
      Absolute confidentiality is our primary concern.


      Free Gift With Any Amount Of Purchase

      Free gift will be included with your purchase. Our packers will select the right type of free gift base on what type of item your purchase. The more items your purchase, you will entitle more free gifts.

      Please do not hesitate to email us at
      enquiry@u4ria.com.sg or reach Benson at 63377463 / 98515156 should you have further enquiries. It will be our pleasure to help you in all matters.
      All 3 stores carry the same range of products, over 9000 items now!!!

      Main Store: U4Ria @ #02-48 Peninsula Plaza Postal code: 179098 (near City Hall MRT), Tel: +(65) 63377 463. Call, whatsapp or sms hotline +(65) 98515156. Email : enquiry@u4ria.com.sg Biz hrs: Mon-Sat:12-8pm,  Sun & PH: 12pm-6pm. (Peninsula Plaza is the building which has Bata Shoe at the first level. Please do not go to the wrong building with the name - Peninsula Shopping centre)
       
      Branch: 777 Geylang Road, Postal Code: 389669 (Right side of Geylang main road, just before the turn into Lorong 41, few mins from Paya Lebar MRT, Exit D). Tel: 6848 2155. Call, whatsapp or sms hotline +(65) 82289339. Biz hrs: Mon-Sat: 11am - 10.30pm, Sun & PH: 12pm - 7.30pm. (Largest Adult Shop in Singapore. More than 9,000 adult toys & novelties for your selection!)
       
      Branch: U4Ria @ #02-11A Midpoint Orchard  Postal code: 238852 (opp. 313@Somerset; and in between Courts and Orchard Gateway@ Emerald [Crate n Barrel]). Above Monetium Credit, please take up-riding escalator to level 2, unit 11A.  t: +(65) 6738 7198. Call, whatsapp or sms hotline: +(65) 82289339  Biz hrs: Mon-Sat: 11am - 9pm  Sun & PH: 12 - 6pm
      (Please click the Location Map at the top left corner and note down how to get here)
       
      Femme Fatale - sexy & exotic lingerie: #02-11A Midpoint Orchard. t: 6738 7198. Call, whatsapp or sms hotline: +(65) 82289339.   http://femmefatale.com.sg
      *Note: Midpoint Orchard is between orchardgateway@Emerald (Crate and Barrel) and Courts.  Take the pedestrian crossing just outside of Forever 21 at 313 Somerset.  Turn left after the pedestrian crossing.  You will see Midpoint Orchard (there is a food court at the basement) behind bus-stop, next to OrchardGateway@ Emerald.
       
      Caution for Consumers: All our  renowned brands, e.g. Fleshlight, Aneros, Rude Boy, Nexus, Tenga, Penthouse CyberSkin, Dreamgirl, etc are genuine products directly from manufacturers/authorised dealers.  Please beware of Made in China imitation products of these renowned brands selling in the market.
       
      Copyright 2000-2016 of U4Ria. All Rights Reserved

      The contents of this website, unless otherwise apparent, are owned or controlled by U4Ria and are protected by intellectual property rights (including but not limited to copyright and trademark). You shall not copy, reproduce, modify, adapt or otherwise use the contents from this website without the prior written permission from U4Ria.

      The U4Ria logo and U4Ria - The Adult Healthy Lifestyle Shop, are registered trademark of U4Ria. Trademark Registration number: T1113804F.


               Giving You Better Orgasm since 2002!