U4Ria - Singapore Adult Sex Toys & Sexy Lingerie Shop
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FAQs

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If you faced problem when ordering our products through www.u4ria.com.sg
or u4ria.com.sg.
Please use this alternative link:http://u4ria.com.sg/index.asp
(type or copy & paste this link to your address bar) to place your order instead.
 
Please do not hesitate to email us at enquiry@u4ria.com.sg or reach Benson instantly at 63377463 / 98515156 if you do have any further issues or enquiries, it will be our pleasure to help you out for any matter.

How to order the product?
This is for customer who wants to use credit card payment or use PayPal account.  Not for ATM / Internet Fund Transfer or Cash On Delivery.
 
You need not sign up to make purchase.  All your billing information and particulars are strictly confidential and absolutely secured at U4Ria.
 
Please ensure that you are at this website before you proceed: http://u4ria.com.sg/index.asp
  1. At the product page that you wish to purchase, click "Add" at "My Shopping Cart" at the top right corner.  You may continue to browse other products and just "Add" to your Shopping Cart for further purchases.
  2. A box will prompt you to "Complete My Order" after you are done with your selection.  Cick "Complete My Order" after ensuring the quantity and price of the selected product(s).
  3. Please fill in your Name, Email address, Mobile number, Address, Postal Code, Comments (for example: colour preference, size preference, etc.).
  4. Click "Submit" after you have verified your particulars.
  5. You will be directed to a secured payment gateway by PayPal.
  6. If you have PayPal account, you may proceed to login to your PayPal account.
  7. If you do not have PayPal account and choose not to sign up with PayPal, you can still make the purchase by just using your credit card.  Click "continue" under the Visa/MasterCard/Amex logos if you choose not to sign up with PayPal.
  8. Fill in your billing information and click "Review Order and Continue".
  9. You will be directed to a "Review Your Payment" page. Click "Pay Now"
  10. Done!  You may click "Return to U4Ria" or you may create a PayPal account or simply close your browser and clear your cache.
You will receive an email to confirm your purchase.  We will contact you soon with regard to your delivery.

Price Match

For U4Ria to match the price of other online store for the same and identical product, the Terms & Conditions are:
  1. The product offered by the competitor is in stock and available for immediate dispatch (i.e. not by drop-ship weeks later).
  2. The product offered by the competitor is not listed as a sale or promotion item.
  3. The alternative website is not an auction site such as Ebay.
  4. The product offered by the competitor is being sold on a Singapore based website and in S$.
  5. The product offered by the competitor was so priced  without malicious or fraudulent intention.
  6. The product offered by the competitor is not a fake / imitation product.
At U4Ria, we have physical retail stores and carry goods in our warehouse.  Some online stores practice drop-ship method which might make you wait for at least 4-weeks after you placed order with them.  Worse, you might not get what you have already paid for.

Please be very careful when the prices of some famous brands are priced too low at some online stores.  Brands like Tenga, Fleshlight, TopcoSales, Pipedream, California Exotics, njoy, Nexus, Aneros, Rocks-Off, etc., do have clones and made from questionable materials.  It is very easy to use genuine images from original manufacturers but whether these websites deliver genuine products, one have to assess the risk involve.

Kindly inform us when you do see a same and identical product cheaper at an alternative website.  We will definitely price match it if the above-mentioned T&C can be fulfilled.

 
Q:  I want to buy the product, but the value is zero?  What can I do?
A:  If the product has a zero value, it is because the product is out of stock.  Please do not click to buy, as it does not mean free of charge.  While we stock our products adequately for online and retail sales, it may so happen that certain products are out of stock at the time you place your order online.  You may call us to check the availability, sometimes we do keep last few pieces of popular items at our retail stores
If you are keen on the product which has a zero value, please email or call us to make reservation, so that we can inform you, once it is available again.

 
Returns and Refunds information
Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.

These include, but not limited to:
  • vibrators and dildos
  • douche/enema kits
  • anal toys, beads and plugs
  • cock and ball devices, cock rings and cock sleeves
  • gags and ropes

Lubes, liquid, cream, lotions, sprays, massage oils, condoms, body paints, and consumable products are also not returnable.
Because of the intimate nature of the items we sell, we are unable to accept return or exchange purchased toys and products unless defective or faulty.  This is for the hygiene and health, safety and peace of mind of all our customers.
 
U4Ria will do everything we can to ensure that you will receive the best in customer service. We will happily accept the return of defective/faulty products, but please read our terms carefully below:
 
All sales are final and all items are non-returnable unless it is defective/faulty on arrival
As sex toys and lingerie belongs to personal things and for sanitary/hygienic purposes, all sales are final and all items are non-returnable unless you receive a wrong sex toy or lingerie or products with obvious manufacturer defect/fault on arrival.

We strictly do not accept any Non-Defective or Non-Faulty Returns.

Please be assured that all products are visually inspected before shipping.  For battery operated products, we will ensure that the mechanism is functioning properly before shipment.  However, when you receive your package, we strongly advise you to promptly check the items to make sure the items are in good working condition upon arrival.

Return products with obvious manufacturer defect/fault but come without the Warranty of Manufacturer
For those defective products come without the Warranty of Manufacturer, U4Ria will still honour 7 days warranty to certain products sold.  All returns should be delivered to our stores by using mail service or self-delivery.  Please ensure the defective/faulty product is cleaned and properly packed into the original package.

We will inspect and check on the returned item, it must be approved and certified to be inherently faulty or defective before we can accept the item.  We will advise you accordingly if you could relate or describe the technical issues to us when your contact our Return Department at 98515156 / 63377463 or email us at
enquiry@u4ria.com.sg.

If the faulty/defective issue still cannot be resolved after consultation, then you will need to request for a Return Merchandise Authorization (RMA) number, within 3 days from the day you receive your order.  This date can be confirmed via the tracking date of delivery through the courier service used.

After getting the RMA number, the defective/faulty item must be received by us within 7 days from the day you receive your order.  Please take note: customer is responsible for all shipping cost for returns and delivery charges of any replacement item back to you.  Customer is advised to use Registered Postal or Courier Service, as we are not responsible for item(s) lost or non-delivery for the item(s) being sent to us.

In your returned mail package, please include the following details:
  • Return the product with any proof of purchase made and the RMA number
  • Return to us with the original package
  • A note describing the nature of the defective/faulty issue
  • A note stating whether you would like a new replacement for the same product or for another product
  • The return delivery postal address for the replacement item
If the return defective/faulty item is determined with obvious or proven manufacturer defect/fault, we do not provide credits or refunds for the products; rather, we provide a new and exact similar product as replacement.

However, you may request for another product of the same price value or top up the excess amount if another replacement product value is higher than the defective/faulty one.  All returned products will be immediately destroyed and discarded.

If the return item is determined to be without any manufacturing defects/fault after evaluation and testing, no exchange or replacement product will be granted.  You may then arrange to collect it back from our stores.

Return products with obvious manufacturer defect/fault but come with the Warranty of Manufacturer

U4Ria will give warranty based on respective warranty by manufacturer, which are stated on their individual warranty detail webpage.  But customer is advised to register online their purchased product that comes with Warranty by Manufacturer at their respective website, based on the date your purchase.

U4Ria, as a Direct Authorized Distributor, will have the full flexibility to replace defective/faulty products promptly and efficiently within few days.  However, the shipping cost incur for sending the item back to the manufacturer will be borne by you.

Other cases in which we do not offer product replacement for defective/faulty items are:
  • Wrong selection of the product size
  • Open liquid products, for example, Lubricants, creams and lotion or any consumable products.
  • Clearance Sales products
  • All types of lingerie, undergarments and clothing
  • Product becomes defective due to the customer mishandling or exploitation of the products during or after usage.
Please return your defective/faulty product to:
111 North Bridge Road
Peninsula Plaza #02-48, Singapore 179098

U4Ria is dedicated to carrying only the highest quality adult products and maintaining excellent customer service. 
Please do not hesitate to contact us at
enquiry@u4ria.com.sg
 

Common Questions

My vibrator is not working.  What should I do?
  1. Please check to ensure that you have inserted the batteries correctly, eg. one plus + sign up & minus - sign down. 
  2. Ensure cap is tightened.  Do not use strong batteries e.g Energizer, Duracell, Alkali batteries, unless specifically stated.
  3. Please check whether the input voltage is 110v or 240v; if 110v, you will need an AC Converter, especially for produccts like Hitachi Magic Wand, etc.
Post from Malaysia
To our valuable customers in Malaysia, you may choose to have your parcel post from Malaysia.  We use Pos Laju from Johore Bahru, and within West Malaysia, you need not worry about random checks by Malaysia Customs.

There will be an administrative fee of S$15.00 for Pos Laju on top of the postages.  For bigger item or odd shape parcel, we will advise you via email if there are additional shipping surcharges.   We will email to you the Pos Laju tracking number once our courier guy got a receipt from the Post Office.

Please see comparison chart below:

Weight

Speedpost

(2 to 3 days)

PosLaju

(2 to 3 days)

One Asia

(2 to 3 days)

Below 1 kg

S$22 to S$27

S$20 to S$27

S$10 to S$13

1 kg to 3 kg

S$17 to S$42

S$25 to S$35

S$13 to S$21

3 kg to 5 kg

S$42 to S$59

S$35 to S$49

S$21 to S$29

Above 5 kg

Please email us at enquiry@u4ria.com.sg or call us at

+65 63377463 to quote you the rate.


From our past experience, 100% of our Malaysian customers got their parcels without any incidents when using Pos Laju.

You may email to us in advance for the item(s) you wish to purchase, together with your full address, and indicate your preferred shipment. We would be able to give you a quotation with regard to total shipping costs using Pos Laju and the total purchase price.

Liability
While every endeavour has been made to provide information with regard to our products, they are not meant to be solely relied upon for accuracy and it is still best to evaluate the information or seek professional advice if necessary. 

Delivery date indicated by U4Ria shall be used as an indication only and we do not hold any accountability for late delivery as we are unable to control delivery procedures overseas or local postal services.

All products are sold as recreational products and novelties; and are not intended as medical apparatus to treat any dysfuntion.  We are not liable for any direct, indirect, incidental, special or consequential damages arising out of the use or inability to use our products and website.
Goods & Services Tax
NO GST will be imposed on your purchases as we are not a GST registered company.


Payment Methods

  • Acceptable Currency
    We only accept SGD (Singapore Dollars).

  • Credit cards - VISA and MASTERCARD
    We accept VISA and MASTERCARD as well as funds transfer via PayPal account.

All 3 stores carry the same range of products, over 9000 items now!!!

Main Store: U4Ria @ #02-48 Peninsula Plaza Postal code: 179098 (near City Hall MRT), Tel: +(65) 63377 463. Call, whatsapp or sms hotline +(65) 98515156. Email : enquiry@u4ria.com.sg Biz hrs: Mon-Sat:12-8pm,  Sun & PH: 12pm-6pm. (Peninsula Plaza is the building which has Bata Shoe at the first level. Please do not go to the wrong building with the name - Peninsula Shopping centre)
 
Branch: 777 Geylang Road, Postal Code: 389669 (Right side of Geylang main road, just before the turn into Lorong 41, few mins from Paya Lebar MRT, Exit D). Tel: 6848 2155. Call, whatsapp or sms hotline +(65) 82289339. Biz hrs: Mon-Sat: 11am - 10.30pm, Sun & PH: 12pm - 7.30pm. (Largest Adult Shop in Singapore. More than 9,000 adult toys & novelties for your selection!)
 
Branch: U4Ria @ #02-11A Midpoint Orchard  Postal code: 238852 (opp. 313@Somerset; and in between Courts and Orchard Gateway@ Emerald [Crate n Barrel]). Above Monetium Credit, please take up-riding escalator to level 2, unit 11A.  t: +(65) 6738 7198. Call, whatsapp or sms hotline: +(65) 82289339  Biz hrs: Mon-Sat: 11am - 9pm  Sun & PH: 12 - 6pm
(Please click the Location Map at the top left corner and note down how to get here)
 
Femme Fatale - sexy & exotic lingerie: #02-11A Midpoint Orchard. t: 6738 7198. Call, whatsapp or sms hotline: +(65) 82289339.   http://femmefatale.com.sg
*Note: Midpoint Orchard is between orchardgateway@Emerald (Crate and Barrel) and Courts.  Take the pedestrian crossing just outside of Forever 21 at 313 Somerset.  Turn left after the pedestrian crossing.  You will see Midpoint Orchard (there is a food court at the basement) behind bus-stop, next to OrchardGateway@ Emerald.
 
Caution for Consumers: All our  renowned brands, e.g. Fleshlight, Aneros, Rude Boy, Nexus, Tenga, Penthouse CyberSkin, Dreamgirl, etc are genuine products directly from manufacturers/authorised dealers.  Please beware of Made in China imitation products of these renowned brands selling in the market.
 
Copyright 2000-2016 of U4Ria. All Rights Reserved

The contents of this website, unless otherwise apparent, are owned or controlled by U4Ria and are protected by intellectual property rights (including but not limited to copyright and trademark). You shall not copy, reproduce, modify, adapt or otherwise use the contents from this website without the prior written permission from U4Ria.

The U4Ria logo and U4Ria - The Adult Healthy Lifestyle Shop, are registered trademark of U4Ria. Trademark Registration number: T1113804F.


         Giving You Better Orgasm since 2002!